# Sales Support

**Company:** TechX Corporation
**Department:** Business (CS)
**Role:** Customer Experience
**Location:** Hanoi
**Remote status:** Hybrid

#### **Company Overview:**

At **TechX** , we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today’s digital landscape. With a strong focus on **Cloud Transformation (AWS)**, **Data Modernization** , and **Generative AI** , we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.

We specialize in **banking and financial services, retail, manufacturing, and transportation** , delivering impactful solutions that address industry-specific challenges and significant market shifts.

Together, we’ll build a future where innovation knows no limits.

#### **Role Overview:    **

We are looking for a **Sales Support ** who will play a key role in ensuring seamless execution and post-sales success for our top enterprise clients. This role is ideal for someone who is **organized, detail-oriented, and customer-focused** , with strong coordination and communication skills. You will act as a vital connector between clients and internal teams (Product, Delivery, Engineering), helping to maintain alignment and ensure client satisfaction across the entire customer journey.

#### **Key Responsibilities: **

#### 1. Client Support & Coordination

- Follow through on key post-sales activities including: meeting notes, document handovers, action tracking, and project updates
- Coordinate closely with internal teams (BA, PM, Developers) to ensure customer commitments are met
- Log and manage all customer communications and timelines in CRM and other tools

#### 2. Communication & Relationship Management

- Maintain clear and professional communication with enterprise clients (banking, aviation, fintech, etc.)
- Serve as a reliable point of contact for operational updates, helping clients feel supported and informed
- Represent TechX’s service excellence and contribute to long-term client trust

#### 3. Internal Collaboration

  - Partner with Account Managers and Sales Coordinators to ensure a seamless customer experience
  - Provide feedback to improve delivery processes and documentation
  - Collaborate on special projects and prepare client proposals, **bidding documents** , and other client-facing materials

#### 4. Process & Execution Discipline

- Ensure workflows, documents, and CRM records are properly maintained
- Operate with a “no task left behind” mindset — small details matter
- Take ownership of checklists, delivery deadlines, and team schedules

#### **Key requirements:**

- Bachelor’s degree in Business, Marketing, IT, or related field
- **2+ years of experience** in **Customer Support, Sales Support, or Key Account Management**
- Familiarity with CRM systems, document workflows, and collaborative tools 
- Strong **attention to detail** and ability to manage multiple timelines and priorities
- **Excellent communication and interpersonal skills** , both in Vietnamese and basic English (especially email)
- Experience working with large **clients** in banking, aviation, and insurance. 

#### **What We Offer**

- **Innovative Environment:** A dynamic and collaborative work environment where innovation is encouraged.
- **Professional Growth:** Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
- **Competitive Package:** Competitive salary and benefits package
- **Impactful Work:** The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.

**Join Our Team**

If you are ready to make an impact and drive meaningful outcomes, we invite you to join us on this exciting journey.

_Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience!_

_This position is no longer accepting applications._