Company Overview:

At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today’s digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.

We specialize in banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts.

Together, we’ll build a future where innovation knows no limits.

Job Description:

We are looking for a Mid-Senior Business Analyst to support the Synaptix enterprise platform and AIOps modules. In this role, you will gather requirements, translate them into clear BRD/FRD documentation, define data flows across modules, and work closely with engineering and data teams to ensure accurate, high-quality delivery.
This position requires strong analytical skills, deep understanding of IT Operations, and the ability to convert business needs into actionable specifications for technical teams.

Key Responsibilities:

Requirements Gathering & Analysis

• Work directly with internal stakeholders, SMEs, and product teams to gather business requirements.
  
• Translate requirements into BRD/FRD, user stories, and detailed specifications.
  
• Clarify business rules, workflows, and system dependencies.
  
  
Data Flow & Cross-Module Alignment

• Define and document data flow and functional use-cases across Synaptix modules:
  Ingestion → Model → Portal → Metrics.
  
• Ensure alignment between FE/BE/Data/ML teams on technical and functional requirements.
  
• Support API interaction clarification and diagramming of system behaviors.
  
  
Feature Definition & Validation

• Own feature definitions, acceptance criteria, and testing scenarios.
  
• Conduct UAT, validate feature outputs, and ensure readiness for release.
  
• Identify gaps and manage requirement updates based on changes or constraints.
  
  
Documentation & Business Clarity

• Maintain and update business-level documentation.
  
• Create clear, structured product specifications and workflow diagrams.
  
• Act as the communication bridge between business goals and technical implementation.
  
  

Key Requirements:

• • Strong knowledge of IT Operations, ITSM processes, and incident lifecycle.
    
  • Experience with metrics definition and dashboard interpretation.
    
  • Solid data analysis skill, able to inspect and validate using SQL.
    
  • Basic understanding of ML/AI concepts, especially relevant to AIOps:
    
  • Experience defining API contracts, workflow mapping, and system interaction diagrams.
  • Prior experience as BA in data-heavy or enterprise SaaS products.
  • Familiarity with FE/BE/Data/ML collaboration workflows.

What We Offer:

• Work with a high-performing product team building enterprise-grade AIOps solutions.
• Deep involvement in data, ML, and real IT operations problem-solving.
• High ownership and visibility across product and engineering functions.
• Opportunity to grow into Product Analyst or Product Owner roles.

Apply now!

Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience!